Can electronic items be returned and refunds requested from Nexarmart LTD?
Yes! You can return electronic products and request refunds through Nexarmart LTD , provided there is a valid reason to do so.
This is one of the most frequent questions we receive from our customers, so we have decided to clearly explain the procedure and clarify any doubts about it.
This article is based on real frequently asked questions from our users. If you have any further questions, you can contact our customer service email us at info@nexarmart.com .
Important: We only ship and operate in countries in Europe, America and the United Kingdom .
Which electronic items are eligible for return?
You can request a replacement or refund in the following cases:
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The product has defects, damage, or does not work properly at the time of delivery/receipt.
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The product received does not match the published image or description.
In any of these cases, you must contact us within the 14-day (2-week) return period from the delivery of the product and ensure that:
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The packaging must be in its original condition .
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The product is unused .
For items such as mobile phones, tablets, and laptops , the manufacturer’s terms and conditions must be respected . It is essential that the product be returned with:
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Its original packaging
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All its accessories (if applicable)
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No signs of repair, modification, or damage
If these conditions are not met, it will not be possible to process a refund or replacement.
Frequently Asked Questions about Returns and Refunds
How can I return a product?
If the reason for the return falls within the accepted categories, please contact our email at info@nexarmart.com to arrange the return, replacement, or refund.
When will I receive my refund?
Refunds are processed within 7 to 30 business days .
I haven’t received my refund, what should I do?
If Nexarmart LTD has already confirmed that your payment has been processed, please contact your bank. Otherwise, please contact us via email at info@nexarmart.com .
What is the deadline for making a return?
You must notify us of any damage upon delivery . Any defects or faults must be reported within 14 days of receiving the item.
